Privacy Policy
Last updated: August 2026
1. Information We Collect
When you register a warranty or contact us, we may collect: name, email address, phone number, postal address, product serial number, proof of purchase, and IP address for security purposes.
2. How We Use Your Information
We use your information to: process warranty registrations, send warranty confirmation emails, provide customer support, and improve our products and services. We do not sell or share your information with third parties except as required to provide our services.
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
4. Data Retention
We retain warranty registration data for the duration of your warranty period plus a reasonable period thereafter. Contact information is retained as long as necessary to provide support.
5. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at info@thermallexum.com. We will respond to requests within 30 days.
6. Cookies
Our website uses essential cookies for functionality. We do not use tracking or advertising cookies. You may disable cookies in your browser settings, though this may affect site functionality.
7. Contact
For privacy-related inquiries, contact us at info@thermallexum.com or write to: Thermal Lexum, 6th Floor, Southblock, Manipal Center, Dickenson Road, MG Road, Bengaluru - 560042, India.